Residents Services

You can submit a maintenance request online or by contacting your property manager via phone or email. If you have an after-hours emergency, please contact the maintenance hotline number for your community. If the maintenance problem was caused by you or your guests, you will be charged for the repair.

An emergency is a maintenance problem that creates a safety hazard to residents or imminent damage to property, so that repairing it cannot wait until the next business day. Some examples would be an overflowing toilet or a broken pipe. If you have a true emergency the hotline operator will contact the AO Realty Corp. staff member on call for immediate service. If there is a gas leak or power outage, call the utility provider in your area first to see if there is an outage in the area.

Please contact the management office to inquire.

In a roommate situation, all roommates are entirely responsible for the rent. Rent may be split and paid separately by each roommate at most properties. However all payments must be received by management by the 5th of the month and must total the exact amount due (to the penny). If there remains a balance due after the 5th of the month or if payments do not add up to the exact amount due more than once, separate payments will no longer be accepted and all further payments must be made in full in one payment. It is not AO Realty Corp.’s responsibility to intervene if one roommate pays and the other does not. This will simply be considered non-payment of rent and all residents’ names will appear on a three-day notice and any possible eviction proceedings.

The security deposit is held at the beginning of a lease to pay for any damage to the apartment after it is vacated. It is refunded at the end of the lease minus any retention for damage repair. Residents can not use the security deposit to pay last month's rent. AO Realty Corp. may withhold from the security deposit only such amounts as are reasonably necessary to remedy Resident default or restore the apartment to its condition at move-in. You will receive an accounting of your security deposit as well as the appropriate refund, within 21 days after AO Realty Corp. has taken possession of the apartment. Visit your community's website or contact the office to inquire.

The deposit paid at initial move-in is a joint and communal deposit securing the apartment itself, not individual residents on the lease. The security deposit is not refunded until after the leased premises has been permanently and totally vacated by all residents. The refund is made in one check, payable to the current residents on the lease at the time the apartment is permanently vacated.

If a resident moves out and one or more residents continue leasing the apartment, the security deposit is automatically transferred to the remaining residents and to the new lease if applicable. It is the residents’ responsibility to arrange for the departing roommate to receive a partial security deposit refund if necessary since they will no longer be on the lease or subsequent refund check.

Likewise, if a new resident is being added to the lease, residents must arrange for partial security deposit payment amongst themselves. This is due to the fact that the new resident will now be on the lease and subsequent refund check. Please note, any new residents must apply and be approved by management and pay any necessary application or administrative fees.

We will always give you at least 24 hours notice if an AO Realty Corp. staff member will be entering your apartment. There is no requirement for you to be present. However, AO Realty Corp. is not required to give notice in the event of an emergency.

We will always give you at least 24 hours notice if an AO Realty Corp. staff member will be entering your apartment. There is no requirement for you to be present. However, AO Realty Corp. is not required to give notice in the event of an emergency.

You can submit a maintenance request online or by contacting your property manager via phone or email. If you have an after-hours emergency, please contact the maintenance hotline number for your community.

We would like for you to have a place to call home, please contact your management office to inquire on alterations to your home.

AO Realty Corp.’s pet policy varies by community. Visit your community’s website for its pet policy or contact the management office to inquire.